Frequently Asked Questions
Everything you need to know about shopping at ÖZDEDE SHOP
How do you ensure the freshness of your food products?
We maintain strict quality control and temperature-regulated storage. Every order is packed with care and shipped in specialized packaging to ensure your items arrive as fresh as they left our warehouse.
Do you offer international shipping?
Currently, we ship to most major regions. Shipping costs and delivery times vary by destination. You can view the specific shipping rates for your location at the checkout page.
What is your return policy for perishable items?
Due to the nature of food products, we cannot accept returns on perishable items. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a full refund or replacement.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order has been dispatched, we will send you a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Are your products suitable for specific dietary requirements?
We offer a wide range of products, including organic, gluten-free, and vegan options. Detailed ingredient lists and allergen information are provided on each individual product page.