Returns & Exchanges

At ÖZDEDE SHOP, we strive to provide the freshest high-quality food products; however, if you are not satisfied with your purchase, we offer a straightforward return process for eligible items. Due to health and safety regulations, perishable goods must be reported within 24 hours of delivery.

Return Process

• 1.
  Contact Support

  Notify our customer service team via email or phone within the designated return window to initiate your request.

• 2.
  Provide Documentation

  Submit clear photos of the product and its original packaging, along with your order number, to help us assess the concern.

• 3.
  Packaging and Pickup

  Ensure the items are securely packed in their original containers; we will arrange a courier pickup or provide a return shipping label.

• 4.
  Refund Processing

  Once our quality control team inspects the returned items, we will issue a full refund or exchange to your original payment method within 5-7 business days.